FAQ

Frequently Asked Questions (FAQs)

Q: How long does delivery take?
- A: Standard delivery usually takes 3 to 5 working days across Pakistan. You will receive a tracking ID once your order is dispatched.
Q: Do you offer Cash on Delivery (COD)?
- A: Yes! We offer Cash on Delivery nationwide for your convenience.
Q: Can I track my order?
- A: Absolutely. Once your order is shipped, we will send you a tracking link via SMS or Email.

Q: Are the handbags made of genuine leather?
- A: We use high-quality Premium PU Leather and top-tier materials to ensure durability, style, and a luxury feel.
Q: Is the jewelry anti-tarnish?
- A: Most of our jewelry is high-quality gold-plated or stainless steel. To maintain the shine, we recommend keeping it away from water and perfumes.
Q: Will the product look exactly like the pictures?
- A: Yes, we use real product photography. However, slight color variations might occur due to different screen settings and lighting.

Q: What is your return policy?
- A: We offer a 7-day easy exchange policy if the product is damaged or different from what you ordered. The item must be unused and in its original packaging.
Q: How do I request an exchange?
- A: Simply WhatsApp us at 0326 8484592 with your order number and a photo of the issue. Our team will guide you through the process.

Q: How can I contact customer support?
- A: You can reach us via WhatsApp at 0326 8484592 or email us at support@[yourstore].com. We are available Mon-Sat, 10 AM to 6 PM.