Returns & Exchanges

Return & Exchanges

[Your Store Name] par hum chahte hain ke aap apni har purchase se khush hon. Agar aapko aapka order pasand nahi aata ya koi masla hai, toh humari exchange policy aapke liye haazir hai.

1. 7-Day Easy Exchange Policy

Hum 7 dino ki easy exchange policy dete hain. Agar aapko product pasand nahi aaya ya size/color ka masla hai, toh aap delivery ke 7 din ke andar exchange request kar sakte hain.

Note: Hum cash refund nahi karte, magar aap uske badlay koi dusri cheez le sakte hain ya store credit hasil kar sakte hain.

2. Exchange ki Sharaait (Conditions)

Exchange ke liye zaroori hai ke:

Product unused (istemaal shuda na ho) aur original halat mein ho.
Tamam tags aur packing apni jagah maujood hon.
Aapke paas order ki receipt ya invoice ho.

3. Damaged ya Wrong Products

Agar aapko galat cheez mili hai ya raste mein product damage ho gaya hai, toh foran humse rabta karein.

Pro Tip: Parcel kholte waqt Unboxing Video lazmi banayein taaki damage claim asani se accept ho sakay.

4. Non-Exchangeable Items

Hygienic reasons aur safety ki wajah se kuch cheezein exchange nahi ho saktin:

Jewelry: (Sirf damage ki surat mein exchange hogi).
Clearance Sale: Sale par lagayi gayi products final hoti hain.

5. Exchange Kaise Karein? (Process)

Hamare WhatsApp number 0326 8484592 par apne Order Number ke saath message karein.
Product ki tasveer ya video share karein.
Hamari team aapko approval ke baad return address bhej degi.
Product hum tak pahunchne ke baad aapka naya item dispatch kar diya jayega.

Shipping Charges for Exchange

Agar product damage tha, toh saara karcha hum uthayenge.
Agar aap sirf pasand na aane ki wajah se exchange kar rahe hain, toh wapsi ke delivery charges customer ko ada karne honge.