Refund policy

Return & Refund Policy

At Shecarrys, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, you can request a return or exchange within 7 days of receiving your order.

7 Days Return & Exchange

Customers can request a return or exchange within 7 days of receiving their order.

To be eligible for a return or exchange:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, and accessories.

  • The product should not have any signs of use, damage, stains, scratches, or alterations.

  • Products damaged after delivery due to customer handling may not be eligible for return or exchange.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We may request clear pictures or a short video of the product to verify the issue.

After verification, we will provide an exchange or another suitable solution according to the circumstances.

Change of Mind

If you simply change your mind about the product, you may request a return or exchange within 7 days, provided the product remains unused and in its original condition.

Return shipping charges may apply in cases where the product is returned due to a change of mind.

Refund Policy

Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If your refund is approved, the applicable refund amount will be processed through the available payment method or another mutually agreed method.

Shipping and delivery charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product received from us.

How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team through WhatsApp:

WhatsApp: 0314403369

When contacting us, please provide:

  • Your order number

  • Customer name

  • Reason for return/exchange

  • Clear pictures or video of the product, if applicable

Our team will guide you through the return/exchange process.

Important Notice

We recommend checking your order carefully when you receive it. Returns or exchanges requested after 7 days from the date of delivery may not be accepted.

Shecarrys reserves the right to reject a return or exchange if the product does not meet the eligibility requirements mentioned above.

For Return & Exchange Support:
WhatsApp: 0314403369

Thank you for shopping with Shecarrys.